The following post features a review of the MSC Divina from Lisa at Boscov’s Travel. Lisa is the Director of Training and Professional Development at the company’s headquarters, and has over 40 years of travel industry experience.
The MSC Divina Ship
MSC Cruises recently became one of our preferred cruise partners (they deliver great value to clients, are a reputable company and work closely offering training and support to our specialists) so I was eager to experience the cruise line. Our MSC Cruises rep, John, highly recommended the Yacht Club, a specific category of cabins.
Here’s how MSC describes the Yacht Club:
“The epitome of elegance and luxury at sea, The MSC Yacht Club offers a cruise experience like no other. Lavishly appointed suites, exclusive 24-hour butler service and a dedicated concierge are only the start. All-inclusive private restaurant, unlimited drinks in all venues or from your minibar, complimentary beverage selection in all onboard bars and restaurants, and exclusive access to The One Pool Bar & Grill Deck and Top Sail Lounge are just some of the other privileges.”
In early May 2017, my husband, son, daughter-in-law, infant grandson, and I sailed on the MSC Divina. We took John’s advice and booked the Yacht Club by taking advantage of one of MSC’s annual promotions. Needless to say, John’s recommendation was on point and I definitely felt it to be worth the price based on the service and perks we received!
The Divina is a very attractive, clean, well-maintained ship; we had a relaxing cruise and many times did not realize we were moving. The Swarovski Crystal staircases are spectacular, especially at night with the lights shining on them…it looked like thousands of sparkling diamonds! Our sailing was sold-out with a mixture of passengers from the US, Canada, Europe (especially Italians) and South America.
May 6 – Miami, Florida
May 7 – At Sea
May 8 – Ocho Rios, Jamaica
May 9 – George Town, Cayman Islands
May 10 – Cozumel, Mexico
May 11 – At Sea
May 12 – Nassau, Bahamas
May 13 – Miami, Florida
Embarkation (Departure for those new to cruising)
Embarkation was a breeze, there was a separate check-in for Yacht Club guests. Because we were in the Yacht Club, we were escorted by a butler to a private lounge at the pier with cool towels, champagne, juice, and light hors d’oeuvres and cookies. We then bypassed the long lines and were taken directly to the Top Sail Lounge and Concierge on the ship to complete our check-in (we registered our credit cards and met our personal butler who explained how the Yacht Club works, etc.).
Living the Dream at the Yacht Club
Our butler escorted us immediately to our cabin and explained how the elevator system worked with our Cruise Cards. There is a separate bank of elevators at the front of the ship that works magic for Yacht Club guests. You insert your Cruise Card in a slot, push some buttons and the elevators come immediately to your floor. You can also insert your Cruise Card in a slot inside the elevator and make it an express elevator to whatever floor you want.
Our cabin, a Yacht Club Family Suite, was in the front of the ship with floor-to-ceiling panoramic windows in both rooms. The cabin was 547 sq. ft. and had a separate living room with sofa-bed, a bedroom with a vanity area and walk-in closet, a large bathroom with double vanities, a full-size tub and a separate shower with an amazing shower system (I want one of these for my house!). We had two safes, two flat-screen TV’s, two phones, a small fridge (fully stocked daily with whatever we wanted), a snack cabinet, a double closet in the living room and lots of storage space (we didn’t use it all). We also received 4 bathrobes/slippers, lots of toiletries in the bathroom, and a choice of 4 types of pillows for the beds. Travelers should be aware that most of the outlets were European (our butler brought us a couple adapters). The only two US outlets were at the vanity in the bedroom (I guess this goes back to their European roots).
The Yacht Club Facilities
Anything you would normally take care of at the Guest Services Desk could be done at the Concierge Desk outside the Top Sail Lounge for Yacht Club guests. There was a full-service bar here which also served coffee beverages plus there was always a light buffet spread throughout the day and into the evening.
The One Pool Bar & Grill on the 18th deck is exclusively for Yacht Club guests. It has a small pool, two Jacuzzis, lots of chaise lounges, a private bar and a small grill/buffet with some cooked-to-order specialties. This quiet area was never full and noisy like the main pool areas on the rest of the ship and the staff was very attentive.
We had most of our meals in the Le Muse Restaurant which is the exclusive restaurant for Yacht Club guests. For lunch we tried the One Pool Bar & Grill, the Sports Bar, the Eataly Pizza, the Main Buffet and lunch on our two excursions. I was a little anxious about having a 10 month old infant in Le Muse every evening but no worries. My grandson was great and the staff here was very welcoming…the hostess and our assistant waitress loved him and used to entertain him every time they saw him! This restaurant had a special children’s menu for different age groups including toddlers (they don’t carry commercial baby food). Luckily my grandson is starting to eat table food and they also made some special fruit smoothies for him. He enjoyed his meals very much and I don’t think he’ll want to go back to eating baby food after this trip (LOL)!
MSC just started offering the free drink package to Yacht Club guests for everywhere on the ship starting in April. Prior to that, you could only get free drinks in the Yacht Club area. For the most part this worked well, but there were a few times in the non-Yacht Club bars where we got charged for drinks. When this happened, we told the Concierge who immediately removed it from our account. They said their staff is still in a learning curve because of this new program for Yacht Club guests. This free drink package also included specialty coffee drinks and gelato (which is excellent!).
Whenever we were in port, our butler escorted us to the gangway (the ramp connecting the port to the ship) where we were taken to the front of the line. When we returned to the ship, we would show our Cruise Card and immediately be taken to the front bypassing the long lines. We had our own entrance to the ship at most ports and priority tender tickets for Grand Cayman. We were always greeted upon our return with cold water and cool towels.
We went to one show, “Pirates”, which was good…it was a mixture of singing, dancing, acrobatics, juggling and magic tricks. They were heavily promoting a Michael Jackson show which we wanted to see but they didn’t schedule it until the last night. We didn’t have enough time to see it with packing and preparing to go home. I wish they would have scheduled it earlier in the week because the previews on TV looked very good. They have a decent size Casino (non-smoking) with slot machines (mostly penny, a few $1.00) and several table games.
We had a few glitches with disembarking the ship but from what I understand MSC is building a new ship terminal in Miami so hopefully once that’s completed , the process will operate more smoothly.
Overall, we had an excellent vacation on the MSC Divina and I highly recommend the MSC Cruises Yacht Club experience to my clients and colleagues.
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