An Insider’s Perspective: Exploring Mexico’s Leading All-Inclusive Resorts with a Boscov’s Travel Advisor

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In June 2025, one of our Boscov’s Travel Advisors had the opportunity to travel to Mexico to be part of the ALG Mega FAM trip. Read about their experiences below:

Hacienda, a shared area of shops and entertainment 

Q: What is a MEGA FAM? – A:  A MEGA FAM is a large, educational trip designed for travel advisors to experience destinations, resorts, and activities firsthand—so they can better understand what they’re selling to their clients.

For this trip specifically it was called, “Pros on the Go,” a MEGA FAM hosted by Apple Leisure Group Vacations (ALGV). It brought together 150 travel advisors, who were split into small groups and stayed at eight different resorts. This allowed them to explore a variety of properties and get a true feel for each one.

Before the main event, there was also a special “Pre-FAM” in Tulum for 19 chosen top advisors, offering a more exclusive experience. Along with tours and experiences, the MEGA FAM included a full day of professional development, giving advisors valuable training to sharpen their skills. In short, it’s a hands-on, high-impact learning trip that helps travel professionals become even more knowledgeable when planning the perfect vacation for their clients.

ALG Pros on the Go group 

Q: Was this your first time in Mexico? – A: Not at all! I’ve had the pleasure of visiting Mexico at least 11 times, including four trips just in the past year and a half. Each visit has offered something new—whether it’s exploring a different region, diving deeper into the culture, or simply enjoying the incredible food and hospitality. It’s a country I always look forward to returning to.

Amy: Camp Hill Boscov’s Travel Advisor 

Q: What resorts were you able to see/explore during this trip? – A: On this MEGA FAM I toured the following properties (15 total):

Dreams Tulum; Secrets Tulum (and their beach club); Grand Bahia Coba; Grand Bahia Tulum; Grand Bahia Akumal; Bahia Sian Ka’an; Dreams Sapphire (and Club Indigo); Hyatt Ziva Riviera Maya; Hyatt Zilara Riviera Cancun; Hyatt Vivid Grand Island; Riu Palace Mexico; El Dorado Royale; El Dorado Casitas; Generations; Iberostar Selection Cancun.

Hyatt Ziva pool and grounds

Q: Which resort surprised you the most and why? – A: Hyatt Zilara (formerly Secrets Capri): The resort was absolutely beautiful—elegant yet relaxed, with a layout that made it easy to navigate without feeling overwhelmed. Being an adults-only property added to the peaceful, upscale atmosphere. One of the standout features was the variety of dining options available. They offered everything from casual bites to more refined meals which made it easy to find something delicious no matter the craving. Overall, it was a perfect blend of comfort, convenience, and luxury.

Hyatt Zilara beachside restaurant 

Q: Out of the resorts you went to, which would be your top recommendation for couples? – A: Secrets Tulum – The new adults-only Secrets Tulum was absolutely incredible. It offers a sleek, modern vibe with luxurious touches throughout, making it an ideal choice for a romantic getaway. Whether you’re planning a honeymoon or celebrating an anniversary, the atmosphere, service, and attention to detail makes the whole resort truly special.

Secrets Tulum secluded pool area 

Q: What would be your top recommendation for families? – A: Dreams Sapphire – For families, Dreams Sapphire is a standout. It’s packed with activities that go well beyond the usual resort offerings including: a rock-climbing wall, archery, a bungee trampoline, a water park, a batting cage, mini golf and more. Plus, the resort has an excellent kid’s club that caters to all age groups, giving parents the perfect balance of relaxation and family fun.

Dreams Sapphire activity area for children and teens

Q: Which resort would you recommend for clients looking for a ‘party’ style resort? A: If you’re looking to party on a budget, Riu Palace Mexico is a solid choice. While the amenities are fairly basic compared to more upscale resorts, the vibrant, high-energy atmosphere more than makes up for it. It’s all about the fun here which is perfect for social travelers who want lively entertainment, music, and a great time without breaking the bank.

Riu Palace swim up bar 

Q: Which resort would be your top pick for clients who want full-on relaxation? –  A: If you’re craving peace and quiet, or romance, both El Dorado Casitas and Secrets Tulum are excellent options. Each offers a laid-back, intimate vibe with beautiful surroundings and thoughtful touches. These resorts are ideal for couples looking to unwind and reconnect. Whether you’re lounging in a private cabana or enjoying a quiet dinner under the stars, these resorts create a serene escape.

Secrets Tulum spa and relaxation area 

Q: Did you do anything off resort properties like an excursion? – A: We had the BEST excursion with Amstar at the brand-new adventure park ATVX—and it was unforgettable! We kicked things off by tearing through the jungle on 4-wheelers, which was an adrenaline rush of its own. But the real thrill came next, a high-speed boat ride that’s definitely not for the faint of heart! It was fast, wild, and absolutely exhilarating. If you’re looking for a unique mix of adventure and excitement, this experience is a must.

ATV riding

Q: What was the most informational thing you learned throughout your trip? – A: One day was dedicated to trainings and seminars, and the standout session was with a professional photographer who completely blew us away. He revealed tips and features hidden in our own cell phones that most of us had no idea even existed! His presentation was not only fun and engaging, but also incredibly useful—especially when it came to using our own photos for more effective marketing. It was one of those rare sessions that was both educational and entertaining, and left everyone inspired to elevate their visual content.

Sunset photo taken after the photographer seminar 

Q: How likely are you to stay at any of the resorts you visited and why? – A: Over the years, I’ve had the chance to stay at several of these resorts, and it was great to see the recent renovations. They’ve really refreshed the spaces while keeping the charm of each resort intact. Since this is truly one of my favorite destinations, I’d be happy staying at almost any of the properties we visited. That being said, the Bahia complex and the Riu properties aren’t really my personal preference mainly due to differences in the overall atmosphere and what they have to offer. But everyone’s travel style is different, and that’s the beauty of having so many options in the area.

Hyatt Zilara pool and restaurant area 

Q: What did you learn that a client wouldn’t necessarily know about all-inclusive vacations? – A:  I spend most of my days explaining to clients just how amazing all-inclusive vacations can be, but being immersed in the experience again reminded me why they’re so appealing. The biggest takeaway is how stress-free all-inclusive vacations are. From dining and drinks to activities and entertainment, everything is taken care of. Clients might not realize how much value and convenience this really offers them until they experience it firsthand. It’s a seamless way to travel with no budgeting for meals, no juggling reservations, but pure relaxation and fun. So, my advice? If you’re even thinking about it, do it!

Hyatt Ziva palm trees over looking the beach at the 

Does this fantastic MEGA FAM experience inspire you to travel to Mexico? Your local Boscov’s Travel Advisor is ready to assist you in planning whenever you’re ready! Contact your local Boscov’s Travel or call 800-755-8020 or visit https://www.boscovstravel.com/destinations/mexico-caribbean/mexico.html to learn more!

Our Personal Experience Staying at Secrets Playa Blanca Costa Mujeres, Mexico: Q&A Edition

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Our Personal Experience Staying at Secrets Playa Blanca Costa Mujeres, Mexico: Q&A Edition

In August 2024, some of our Boscov’s Travel Advisors went on a trip to Secrets Playa Blanca Costa Mujeres, Mexico! Read about their incredible experience below:

Secrets Playa Blanca Costa Mujeres, Mexico

Q: How did you get to your destination? Airline? Transfers? – A:

Airline: We flew Frontier Airlines which can be a part of your complete vacation package. Something very near to our hearts is that Frontier Airlines is “America’s Greenest Airline,” with the lowest (by a significant amount) emissions and carbon footprint. The smaller tray tables are large enough for an iPad or Kindle, beverage, phone, or notepad. It even has a ledge so your device is cradled and doesn’t fall or slip off. The arm rests are also thinner to eliminate aircraft weight which also makes the seats wider. They are more comfortable and give more than enough leg room. The flight attendants were friendly and kind. We had a smooth and pleasant flight!

Transfers: We used Amstar’s roundtrip transfers from the airport to the resort. Amstar is one of our preferred transfer and excursion travel partners. The services provided by Amstar really stand out in terms of quality and reliable services. Our transfers were relaxed and comfortable on every level. You can be assured you will have safe and clean transportation, and a safe and secure experience!

Q: What resort did you stay at and was it all-inclusive and for how long? – A: We stayed at Secrets Playa Blanca, Costa Mujeres. Yes, the resort is all-inclusive with food and beverage. We stayed here for three nights.

Lobby

Q: Where is Costa Mujeres? – A: Costa Mujeres is in Mexico, about 30 minutes north of Cancun. This is a very safe area. It is calm and secluded with pristine beaches, clear water and white, soft sand. The resorts are in a gated community and you need to pass security checkpoints to enter into the resorts. Isla Mujeres sits right across of Costa Mujeres which protects the beach from sargassum – a big plus!

Q: What type of room did you stay in? Tell us about it? – A:  We each stayed in a Preferred Club Jr. Suite Ocean View! The room had everything needed including plenty of seating areas, a fully-stocked mini bar, and bedside adjustable reading lights. Plus, the balcony had a sofa, an outdoor tub, and tables. A huge plus was the fantastic bathroom with a magnifying light-up vanity mirror, a soaking tub for two, and big walk-in shower with a clothing line to hang up wet swimsuits. The room décor was beautiful and the beds were very comfortable – it was one of the best nights’ sleeps!

Preferred Club Jr. Suite Ocean View

Preferred Club Jr. Suite Ocean View

Preferred Club Jr. Suite Ocean View

Preferred Club Jr. Suite Ocean View Balcony

Preferred Club Jr. Suite Ocean View Balcony View

Everything was well kept and extremely clean. We had housekeeping service twice a day and towels were always replaced. Even after visiting the beach and getting sand on the floor, it was cleaned up right away during the next service. Since we stayed in the Preferred Club, we were also able to enjoy the Preferred Club Lounge. The lounge is open-air with a huge bar and plenty of space to relax at night. It also had an infinity pool overlooking the ocean – stunning views!

Preferred Club Lounge

Q: What did you love most about the resort? – A: We loved everything the resort had to offer including the most welcoming staff, excellent service, delicious food/drinks, enjoyable entertainment, gorgeous rooms, incredible pools, a pristine beach, and the nature-inspired beauty of the resort. Secrets Playa Blanca is by far one of the nicest all-inclusive resorts we have stayed at.

Pools

Q: How was the staff at the resort? – A: The staff at the resort were truly was amazing. They were friendly, eager to assist you, and happy to be there. Each employee met you with a smile and pleasant greeting (sometimes even by your name!). You could tell everyone took great pride in their work and cared about guests.

Q: How was the dining? – A: The resort offers many dining options including six al a carte restaurants, a buffet, a grill, and a café! The food was outstanding, the buffet had a great variety, and the staff took care of one traveler who had an allergy every time. The food was truly top-notch and we wish we had more time to explore the options even more!

Market Cafe

Q: What was your favorite restaurant? – A: We all have our own favorite from the resort including:

Bordeaux (French Cuisine) was absolutely delicious!

Bordeaux

Bordeaux

Bordeaux food

Coco Café was the perfect place for a morning person with lattes and breakfast! The choices also changed throughout the day so you could pop in and out if you were hungry or leaving the property for an excursion (to grab a quick snack or caffeine).

El Patio offered delicious authentic Mexican cuisine and they even make their own tortillas!

El Patio

El Patio

ASADO, the fire show, including a BBQ dinner was just WOW! The food was plentiful and delicious, and the fire show was incredible (it felt like Cirque du Soleil)! The entire evening was an amazing and authentic experience.

ASADO

Q: How were the bars? – A: The bars were great! We enjoyed the Sports Bar, Music Bar Lounge, Beach Bar and Swim Up Bar! The resort also offers Desires which is a music bar lounge with a DJ, dance floor, and outdoor fire pit.

Q: What types of activities does the resort have? – A: The resort had a multitude of activities! There were exercise classes, pickleball courts, workshops, a theatre (with different shows each night), sunken fire pits to socialize around, and entertainment like a saxophonist at the pool.

 Pickleball Courts

Theatre

Sunken Fire Pit

Sunken Fire Pit at Night

Q: How was the pool and beach? – A: The pools and beach on property were incredible! The chairs were so comfortable that you did not even need a towel to lay down. In the ocean, the water was the prettiest blue you could imagine where you could see straight down to your toes. We know many clients are concerned about sargassum in Mexico, but we must say, the entire area was gorgeous and perfect for those who love the beach!

Pools

Pools 

Pools

Beach

Beach

Q: Is there anything else we did not discuss that you would like to mention? – A:

This resort does not have any wristbands or towel cards, which is something some clients seek when looking for a resort!

When you enter any enclosed space within Secrets Playa Blanca you get a different scent of aromatherapy. The resort implemented this amazing concept and we are all for it! An example of this is: you enter an elevator to smell lavender, but then walk in the sun with the Caribbean breeze to only enter a lobby in the next building and are greeted with the smell of sandalwood. The concept was so incredible and immersive!

With every meal you are offered sparkling or flat water, and given a choice of lemon, lime, or cucumber for your garnish/ flavor.

The team that built this resort paid attention to detail! From the pretty French dishes in the French restaurant, to the olive tree growing in the Italian restaurant, Portofino… all of the restaurants make you feel as if you are stepping into that culture – fabulous!

Olive Tree in Portofino

Q: Who would you say this resort is most suited for? – A: This resort is the perfect adults-only all-inclusive resort and is perfect for any age 18+. The resort is set for young and old, honeymooners, babymooners, friends, families with adult children, and singles – for all!

Q: Would you stay at Secrets Playa Blanca Costa Mujeres again? – A:  Yes! This resort surpassed our wildest dreams. The service was top notch, and the facilities were clean and well-maintained. We recommend this resort to anyone wanting to be spoiled. We also think the Preferred Club is worth if it is in your budget!

Sunrise from Preferred Club Jr. Suite Ocean View Balcony View

Does this incredible experience incline you take a trip to Secrets Playa Blanca Costa Mujeres? Your local Boscov’s Travel Advisor is ready to assist you in planning whenever you’re ready! Contact your local Boscov’s Travel or call 800-755-8020 or visit  https://www.applevacations.com/?agentId=39894341#!%2F to learn more.

 

My personal experience at the ALG Vacations’ Ascend 2023 Conference in Cancun, Mexico.

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Recently, one of our Boscov’s Travel Advisors attended the ALG Vacations’ Ascend 2023 conference where she took daily classes, toured resorts and learned information and vacation ideas to bring back to YOU, our valued clients!

Ascend 2023 Conference

This fall 2023, I had the pleasure of attending an exclusive event hosted in Cancun, Mexico.  Ascend 2023 is an invite only, Travel Advisor event presented by ALG Vacations. The event exceeded and went way beyond all my expectations! ALG Vacations blew me away with all of the branding, participants in the gigantic trade show, guest speakers, lectures, entertainment, and the 600+ professional travel agents that were invited. Everything was truly top of the line. During the conference, I attended lectures, classes, breakout sessions and saw resorts which allowed me to bring back first-hand knowledge to our clients. As a Boscov’s Travel Advisor, I am continuously looking to travel and learn about the destinations and attractions that I think our clients would love.

Royalton Chic Cancun

Junior Suite Oceanfront Double Room

View from Oceanfront Room

With that being said, during the conference Travel Advisors were placed at five different large resorts. I ended up staying at the beautiful Royalton Chic Cancun. The Royalton Chic Cancun was truly stunning and located in the heart of Cancun’s beautiful beaches! I’ve personally been to Cancun eleven times, but have never stayed in the hotel zone which is where this resort is located. Needless to say, I enjoyed it very much!

Beach

With nine dining options (delicious), multiple pools, large well-appointed rooms, and a staff that exceeded my expectations, the resort did not disappoint. There is a rooftop party pool with private cabanas and guest DJ’s accessible to guests and the public for a fee. The resort’s beaches were stunning with perfectly turquoise, warm water. A neat feature the resort has is a keyless entry ID bracelet for resort guests that made access to the room easy-peasy. On top of that, the entertainment team and nightly shows were engaging and fun. The resort truly was incredible!

Ascend 2023 Conference

I recommend the resort to anyone looking for an active resort filled with activities. The Royalton Chic Cancun truly has an energetic adult vibe with luxury features and amenities. If you’re considering a trip to Cancun, you can’t go wrong with staying there. With our wealth of knowledge, your local Boscov’s Travel Advisor can help you plan your next vacation to Mexico today. See you at the pool!